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Privacy Policy

Camden Carers

Privacy Policy

Last updated: February 2026

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Camden Carers is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, make a donation, or engage with our services.

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Camden Carers complies with the UK General Data Protection Regulation (UK GDPR) ,  Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR) (together the “UK Data Protection Law”).

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1. Who We Are

Camden Carers is the data controller responsible for your personal data.

Organisation: Camden Carers
Email: info@camdencs.org.uk
Website: www.camdencs.org.uk

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

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2. Personal Data We Collect

We may collect and process the following types of personal data:

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a) Website usage data

  • IP address

  • Browser type and version

  • Pages visited and how you interact with our website

This data is collected using cookies and analytics tools.

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b) Contact and enquiry data

  • Name

  • Email address

  • Telephone number

  • Any information you choose to provide when contacting us

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c) Referral information (professional referrals)

When professionals refer unpaid carers to our service, we may receive:

  • Name and contact details of the carer

  • Information about caring circumstances

  • Referrer’s name, organisation, and contact details

This may include special category data (such as health or support needs).

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d) Donation data

If you make a donation, we may collect:

  • Name

  • Contact details

  • Donation amount and date

We do not store full payment card details. Payments are processed securely by third‑party payment providers.

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e) Marketing and communications

If you sign up to receive updates or newsletters, we collect:

  • Your email address

  • Communication preferences

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3. How We Use Your Personal Data

We use your personal data to:

  • Provide support services to unpaid carers

  • Process and manage referrals

  • Respond to enquiries and requests

  • Process donations and maintain financial records

  • Improve our website and services

  • Send newsletters and updates (where consent has been given)

  • Meet our legal, safeguarding, and regulatory obligations

 

4. Lawful Bases for Processing

Under UK GDPR, we must have a lawful basis for using your personal data. These include:

  • Consent – where you have given clear permission (e.g. marketing emails)

  • Contract – to provide services you have requested

  • Legal obligation – to meet charity, safeguarding, or financial requirements

  • Vital interests – where processing is necessary to protect someone’s life

  • Legitimate interests – to operate and improve our services (balanced against your rights)

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For special category data, we rely on:

  • Explicit consent, or

  • Substantial public interest in providing support to carers

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5. Marketing Communications

We will only send you marketing or newsletter communications if:

  • You have actively opted in, or

  • You have clearly asked to receive them

You can withdraw your consent at any time by:

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6. Cookies and Analytics

Cookies:

Cookies are small files placed on your device to help us understand how our website is used.

We use:

  • Essential cookies – required for the website to function

  • Non‑essential cookies – such as analytics and marketing cookies

You will be asked to provide consent for non‑essential cookies when you visit our website.

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Google Analytics:

We use Google Analytics to collect anonymised statistical data about website usage. This helps us improve our website and services.

Google may process this data outside the UK. Appropriate safeguards are in place.

Google’s privacy policy:
https://policies.google.com/privacy

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7. Email Communications (Mailchimp)

We use Mailchimp to manage our email communications and newsletters. Mailchimp processes personal data on our behalf as a data processor and complies with UK GDPR through appropriate safeguards.

Mailchimp privacy policy:
https://mailchimp.com/legal/privacy/

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8. Social Media and Meta (Facebook)

We use Meta platforms (such as Facebook) for awareness‑raising and communications. Interaction with our social media pages may result in data being processed by Meta in accordance with their privacy policies.

Meta privacy policy:
https://www.facebook.com/privacy/policy/

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9. Sharing Your Information

We do not sell your personal data.

We may share your data with:

  • Trusted service providers (e.g. IT systems, email platforms)

  • Professional referrers, where appropriate and lawful

  • Regulators or authorities where legally required

All third parties are required to keep your data secure and only use it for specified purposes.

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10. International Transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as:

  • Transfers to countries considered to have adequate safeguards under the UK Data Protection Law

  • International Data Transfer Agreements (IDTAs)

 

11. Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

However, no method of transmission over the internet is completely secure.

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12. How Long We Keep Your Data

We retain personal data only for as long as necessary for:

  • The purpose it was collected

  • Legal, safeguarding, and financial requirements

Retention periods vary depending on the type of data.

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13. Your Data Protection Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

You can exercise these rights by contacting us at info@camdencs.org.uk.

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14. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk
Telephone: 0303 123 1113

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15. Third‑Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.

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16. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

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